What payment options does Marco Polo Watches offer?
You can pay us by phone with your credit card including Visa, MasterCard and/or American Express. We also offer a PayPal shopping cart on our website.

What is the return Policy of Marco Polo Watches?
You may return your watch in its original packaging and receive full credit less shipping and handing. Returns must be delivered to us within thirty days of
your purchase. Details are included on our invoice to you and on our website.

What is your privacy policy?
Our complete privacy policy is available at www.marcopolowatches.com/privacy

How do we get to your Website?
Our Website address is MarcoPoloWatches.com

Are the Marco Polo watches on Ebay authentic?
We frequently list various Marco Polo, Façonnable, Poljot International, Van Cleef & Arpels and other brands in our Ebay store. Sometimes we even offer no-reserve auctions for our Marco Polo watches to increase our brand's awareness. We invite you to visit our store and see all of the great deals we are offering today.

Do you have a Catalog?
Not at the present time.

Can we find your watches in Stores?
At the present time we are selling direct to the public, except for stores in
the Caribbean.

Who pays for shipping and handling?
Shipping, insurance and handling are paid by the buyer in accordance
with the following chart:

Order Amount --- Shipping Charge

$0.00 - $200. --- $10.00

$201. - $500. --- $15.00

$500. - above -- $20.00

How do I set my watch?
Instructions are included with your watch. You can also view a copy of
all of our opertating instructions by clicking on this link. We also will
answer any questions you may have if you call 800-268-2408 and
select “Customer Service”.

Is the Marco Polo World Timer available in another color?
Yes. We have three Dial colors - White Mother of Pearl, Blue Mother of Pearl
and Black, all are priced at $395.00.

Can I have my watch with a metal band?
Not at the present time.

Is the watch waterproof?
The watch is “water resistant” to 100 feet or 3 ATM.

Is the Marco Polo in stock, and when can I expect mine?
Watches are in stock now and you can expect delivery within two weeks.

Who is Suisse American Products Group?
SAPG is the parent group of Marco Polo Watches. SAPG is made up of watch veterans with accumulative watch experience of more than 75 years, including
the presidencies and as exclusive agents for Rado Watches, Van Cleef & Arpels watches and Façonnable watches in the U.S.

Taking care of your Marco Polo watch.
In the sea: always rinse your watch with warm water afterwards., Shocks: whether thermal or other, avoid them., Crown: press it in carefully to ensure that no water enters the mechanism., Cleaning: for cases use a toothbrush with soapy water and a soft cloth for drying. Avoid getting the leather strap wet as water will shorten the life of the strap. Chemical products: avoid direct contact with
solvents, detergents, perfumes, cosmetic products etc., since they may damage the strap, the case or the gaskets.

Marco Polo Warranty
Marco Polo watches are guaranteed for a period of one year from the date of purchase. This guarantee, applies only to Marco Polo watches purchased directly from Marco Polo or at an approved dealer and whose warranty card has been filled in by the dealer. Not included in the manufacturer’s guarantee:
• The battery, glass, non-metallic bracelet.
• Damage due to an accident, normal wear and tear,
negligence, poor treatment or attempts to repair by an
agent or his representatives, not approved by Marco Polo.
• Loss or theft.
• All damage subsequently directly or indirectly attributable to any inappropriate usage, lack of precision, malfunction or lack of conformity of the watch.
In case of defects covered by the guarantee, your watch will be repaired or replaced free of charge at the sole discretion of Marco Polo Watch Company. For defects covered by the guarantee, we recommend that you send your Marco Polo watch and warranty card by registered mail, carefully packed, to:

Customer Service
SAPG
1775 Broadway, Suite 617
New York, New York 10019